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Legal
Full legal terms governing sales through our website. The master language is English. Last updated: [Insert date]
These Terms govern all sales through the website operated by SR SHOP LIMITED. English prevails over translations.
SR SHOP LIMITED
Company Number: 15567608
Registered Office: 71–75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Jurisdiction of Incorporation: England & Wales
Email: [Insert official contact email]
Phone: [Insert customer service phone number]
VAT Number: [Insert VAT if registered]
EORI Number: [Insert EORI if exporting outside UK/EU]
SR SHOP LIMITED is duly incorporated and registered with Companies House (UK Registrar of Companies). The company operates in full compliance with the Companies Act 2006, the Consumer Rights Act 2015, the Electronic Commerce (EC Directive) Regulations 2002, the UK GDPR and Data Protection Act 2018, and other applicable UK and international trade laws.
Our products are marketed as dietary supplements / food supplements, not as medicines. They are not intended to diagnose, treat, cure or prevent any disease.
All products comply with the applicable Food Standards Agency (UK), EFSA (EU), and FDA (US) regulations for dietary supplements to the extent required for sale in those jurisdictions.
The company ensures that its supply chain, manufacturing partners, and logistics providers adhere to relevant international quality standards (including HACCP and ISO certifications where applicable).
We restrict sales to countries covered by our authorized payment and logistics providers (Stripe, Viva Wallet, etc.) and exclude countries under international trade embargoes, sanctions, or classified as high-risk.
Customers purchasing from outside the UK are responsible for ensuring that the importation of our products is lawful in their country of residence. SR SHOP LIMITED assumes no liability for products seized by customs or authorities due to local restrictions.
The above identification and regulatory compliance information is provided in accordance with UK law and international e-commerce obligations, ensuring that you, as our customer, can clearly identify the seller and exercise your rights under applicable consumer and commercial legislation.
These General Terms and Conditions of Sale (“Terms”) govern all sales of products and services made through the website operated by SR SHOP LIMITED (the “Company”, “we”, “us”), regardless of the customer’s country of residence, unless expressly excluded herein.
By placing an order on our website, you (the “Customer”, “you”) expressly acknowledge that you:
In accordance with the Consumer Rights Act 2015, the Electronic Commerce Regulations 2002, and international consumer law equivalents, we ensure that you are provided with clear, accurate, and comprehensible information about: the main characteristics of the goods and services; the total price (including taxes, fees, and shipping costs where applicable); delivery or performance timelines; the existence of your statutory rights (such as withdrawal and warranties); our identity and contact details (Article 1 above).
B2C: the contract is formed upon our order confirmation email, which serves as written acknowledgment and acceptance of your purchase.
B2B: unless otherwise agreed in writing, the contract is deemed concluded at the time we issue a confirmation of your order, subject to our right to refuse or cancel under Article 5.
The master and legally binding language of these Terms is English. Any translations are provided for convenience only. In the event of discrepancies between the English version and a translated version, the English version shall prevail as the sole authoritative text.
No order can be validated without explicit acceptance of these Terms. If you do not agree, you must refrain from placing an order. By ticking the acceptance box or otherwise completing the checkout, you irrevocably agree to be bound.
These Terms supersede any conflicting conditions from the Customer (such as purchase orders or general terms of purchase). No deviation, modification, or waiver is valid unless expressly agreed to in writing by an authorized representative of SR SHOP LIMITED.
Our products are marketed and sold as dietary supplements / food supplements, not as medicines. They are not intended to diagnose, treat, cure, or prevent any disease. They must be consumed strictly in accordance with the instructions provided on the product label and on our website. Customers are advised that dietary supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.
Our products comply with applicable laws and regulations, including but not limited to: Food Safety Act 1990 (UK) and related Food Standards Agency (FSA) regulations; UK Nutrition and Health Claims Regulations 2007, incorporating the EU Regulation (EC) No 1924/2006 on nutrition and health claims; EU Regulation (EC) No 1169/2011 on food information to consumers, applicable in jurisdictions where our products are marketed; Regulation (EU) 2015/2283 on novel foods (where relevant); US FDA Dietary Supplement Health and Education Act (DSHEA) 1994 for sales in the United States.
We ensure that our supply chain, manufacturing, and packaging comply with recognized standards such as HACCP (Hazard Analysis and Critical Control Points) and ISO quality certifications where applicable. Certificates of Analysis (COAs) and laboratory test results may be provided to regulatory authorities upon request.
While we make every effort to ensure that product descriptions, images, and other details on our website are accurate and up to date, slight variations may occur in packaging, labeling, or minor formulation adjustments to comply with regulatory updates. Such variations do not constitute a lack of conformity, provided that the product remains of equivalent quality, safety, and intended function.
Some products may be offered as part of bundles, multipacks, or subscription services. Each bundle or subscription plan will be clearly described on the website, including its contents, price, and conditions. These offers form part of the contract once accepted at checkout and are subject to the same legal obligations as individual sales.
We comply with our duty under the Consumer Rights Act 2015 and E-commerce Regulations 2002 to provide you, before conclusion of the contract, with clear and comprehensible information regarding: the nature and essential characteristics of the products, their quantity and price (including all taxes and charges), delivery costs, your rights regarding withdrawal and refunds, and our company identity (see Article 1). This pre-contractual information is an integral part of these Terms.
All prices displayed on our website are in [currency stated at checkout] and are shown either inclusive or exclusive of VAT/taxes, depending on jurisdiction and applicable law. The full breakdown of price, including product cost, taxes, and delivery charges, will be clearly indicated before you confirm your order, in compliance with the Consumer Rights Act 2015, the Price Marking Order 2004 (UK), and relevant EU pricing transparency regulations.
All promotional price reductions comply with applicable regulations, including the UK Consumer Protection from Unfair Trading Regulations 2008 and EU Directive 98/6/EC on price indications. Specifically: where a discount is advertised (e.g., “-20%”), the reference price shown is the lowest price applied by SR SHOP LIMITED in the last 30 days for the same product. Inflated “before” prices or misleading comparisons are strictly avoided. Promotional statements are truthful, verifiable, and not misleading to consumers.
Bundle pricing applies only if purchased as a complete bundle. Partial refunds/returns are not accepted unless required by statutory rights. Volume discounts apply only if the qualifying quantity remains in the final order.
Subscription plans are billed at the stated price per billing cycle. If a promotional rate applies initially, the standard rate resumes after the period unless otherwise stated. Customers will be notified before renewal if the subscription price increases, with the option to cancel.
Orders are processed in the currency displayed at checkout. If you pay in another currency, your provider may charge conversion fees. We are not responsible for foreign exchange variations or bank charges.
We reserve the right to reject or cancel any order where promotions, coupons, or discounts are used in bad faith, fraudulently, or contrary to their terms (e.g., multiple accounts to exploit new customer discounts). In such cases, we may cancel the order, refuse future service, and take legal action.
Orders may be placed via account or guest checkout. You must provide accurate, current, and complete information. We may suspend or terminate accounts in case of fraud, misuse, or violation of these Terms.
We may refuse or cancel any order before dispatch/provision, especially for: fraud prevention; payment failure; regulatory restrictions; stock unavailability; non-compliance or false information. In such cases, no contract is formed; any payment already made will be refunded in a reasonable timeframe.
We may request additional documents to prevent fraud, money laundering, or sanctions breaches. Orders may be suspended or cancelled until verification is completed.
B2C: contract forms upon order confirmation email. B2B: upon our confirmation, subject to special written terms. We maintain digital records of orders/communications/invoices. You are responsible for input accuracy.
Major cards, bank transfers, and other methods offered at checkout (including Stripe and Viva Wallet).
Orders process in the displayed currency. Foreign exchange fees by banks/providers are at your charge.
Transactions are screened; we may seek verification or cancel. Chargeback abuse may lead to recovery of funds and reporting. Future orders may be suspended.
Ownership remains with SR SHOP LIMITED until full payment. Buyer holds goods as bailee, keeps them identifiable and insured, and shall not dispose of them without consent. We may reclaim goods if unpaid.
Payments via PCI‑DSS gateways; SSL encryption; we do not store card details. We are not liable for third‑party processor breaches beyond our control.
Orders confirmed upon receipt of funds; correct reference required. Failed payments halt processing. Subscriptions may be suspended if payment is not updated.
SR SHOP LIMITED aims to serve customers worldwide, but we deliver only to countries supported by our authorized payment/logistics providers.
We prohibit orders/relationships with jurisdictions under UN, EU, US (OFAC), or UK sanctions; or classified high‑risk by providers; or where local law prohibits importation/sale. Non‑exhaustive examples include Iran, North Korea, Syria, Cuba, Venezuela (certain restrictions).
For international deliveries, you ensure lawfulness of importation and bear duties/taxes/fees/delays. We are not liable for customs holds or seizures.
We may cancel orders linked to sanctions/export concerns. You agree to indemnify SR SHOP LIMITED against claims/fines/losses from breaches of export controls or unauthorized resale.
Goods are shipped via trusted carriers. Default term is DAP (Incoterms® 2020). You are responsible for import duties/taxes/clearance.
Risk passes at first carrier (international) or on receipt (UK). Title passes after full payment (see Article 6). Until then, store safely and do not resell without authorization.
Estimated times shown at checkout are not guarantees unless agreed in writing. We undertake to deliver within 30 days of order confirmation unless otherwise specified. Reasonable delays (carriers, customs, unforeseen events) do not entitle cancellation unless exceeding statutory/contractual limits.
You are the Importer of Record and must comply with local laws and taxes. We are not liable for shipments delayed, seized, or destroyed by authorities.
Digital products/services are delivered electronically. By requesting immediate access, you may waive withdrawal rights once access begins. Subscriptions run continuously subject to payment.
Notify damaged/missing goods within 7 days with evidence. Incorrect address/refusal may incur costs. Force majeure applies (strikes, pandemics, disasters, war, cyberattacks, embargoes).
Consumers in the UK/EU (or similar jurisdictions) have 14 days to cancel distance sales: goods → from day after receipt; services → from day after contract; digital content → right may be waived upon immediate access.
No statutory withdrawal right. Cancellation/return only if agreed in writing or goods are defective under warranty.
Notify us within 14 days (email to [Insert Contact Email]). Return goods within 14 days at your expense; goods must be sealed, unused, in resalable condition. You bear return shipping risk (use tracked/insured postage).
Upon valid cancellation, we refund payments including standard delivery cost (excluding premium shipping) within 14 days of receiving goods or proof of return. Refund via original payment method unless agreed otherwise; deduction may apply for diminished value due to handling.
CRA 2015 rights apply. Notify within 7 days with evidence. Remedies include repair, replacement, or refund depending on circumstances.
Bundles: refund/cancellation applies to the complete bundle (unless law requires otherwise). Subscription refunds may be pro‑rated. No refunds for misuse/negligence/failure to follow instructions.
Return to the address we specify at authorization. Customer pays return shipping unless goods are faulty or incorrectly delivered.
Refunds are final once processed. We may offset outstanding amounts owed by the customer.
All IPR in website, products, packaging, logos, designs, texts, images, videos, formulations, and other content are the sole property of SR SHOP LIMITED or its licensors.
Names, trademarks, logos, product names, and trade dress are exclusive. Unauthorized use or imitation is prohibited.
Website content is protected by copyright. You receive a limited, non‑exclusive, non‑transferable license for personal use only.
Recipes/dosages/formulations are confidential trade secrets. Copying or reverse‑engineering for commercial purposes is prohibited.
B2C: personal use only; resale prohibited. B2B: distribution must follow agreements/territories; unauthorized marketplace resale is forbidden.
We may take immediate legal action (civil/criminal) for infringement, including damages, injunctions, and recovery of legal costs.
Third‑party marks (Stripe, Viva Wallet, etc.) remain their owners’ property; no rights conferred to customers.
Create accounts with accurate info; multiple accounts per individual are not allowed unless authorized.
You’re responsible for credentials; enable MFA where available; notify us of unauthorized access.
We may monitor and remove violating content; suspend/terminate accounts for breaches; report illegal activities.
We may restrict or terminate access for breaches, fraud, chargeback abuse, or security threats. Does not affect rights to damages or IP enforcement.
You agree to indemnify SR SHOP LIMITED against claims/losses/costs arising from misuse, breach of Terms, or violations of law/third‑party rights.
No liability for indirect, incidental, special, punitive, or consequential damages (loss of profit, revenue, savings, contracts, goodwill, data), to the fullest extent permitted by law.
Maximum aggregate liability limited to amounts paid for the product/service (or fees paid in the prior subscription period).
B2C rights preserved under CRA 2015. For B2B, implied warranties/terms are excluded to the maximum extent permitted.
Nothing excludes liability for death/personal injury due to negligence; fraud; defective products (CPA 1987); or other non‑excludable liabilities (UCTA 1977).
No liability for damages from misuse, failure to follow instructions, unauthorized modifications, or resale.
No guarantee of uninterrupted/error‑free service. No liability for outages/cyberattacks/third‑party failures beyond reasonable control.
Claims must be brought within 12 months of the cause of action.
These Terms are governed by the laws of England and Wales.
B2C: consumers may bring proceedings in E&W or in their residence jurisdiction (as required by mandatory consumer law).
B2B: exclusive jurisdiction of E&W courts.
Good‑faith negotiation → mediation at CEDR (London) → if needed, LCIA arbitration (London), English language. Award final and binding.
No liability for delays/failures due to events beyond reasonable control (acts of God, war, sanctions, strikes, pandemics, cyberattacks, carrier failures). Performance suspended; either party may terminate after 60 days with refunds of undelivered prepayments.
Severability; no waiver without written consent; assignment rules; entire agreement; English language prevails; Contracts (Rights of Third Parties) Act 1999 excludes third‑party enforcement unless stated.
Gift Cards may be issued and redeemed exclusively on our website toward eligible products/services; not redeemable for cash unless legally required.
Gift Cards valid 24 months from purchase unless otherwise stated. Unused balance after expiry is forfeited.
Non‑transferable, non‑refundable; cannot purchase other Gift Cards; suspected fraud/duplication/misuse may be declined.
Refunds may be issued as store credit at our discretion; credit valid 12 months unless law mandates longer; linked to account; non‑transferable and not cashable.
Check balances via account or support; if purchase exceeds balance, pay the remaining amount via another method.
We are not responsible for lost/stolen/unauthorized use; replacement at our discretion with proof.
Issued in compliance with CRA 2015 (UK), PSR 2017 (UK) where applicable, and similar consumer protection laws. Statutory rights unaffected.
Summary of how we collect, use, and protect your personal data. Replace placeholders with your exact details.
SR SHOP LIMITED is the data controller. Contact: [privacy@nomoresweet.com]. Postal: Registered Office above.
Legal bases: contract performance, legitimate interests (security, service improvement), legal obligations, consent where applicable.
We share data with essential processors (hosting, payments, logistics, support). International transfers use appropriate safeguards (e.g., SCCs/UK Addendum).
We apply technical/organizational measures (encryption in transit, access controls). Retention per purpose and legal requirements.
Your rights: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Contact: [privacy@nomoresweet.com]. You may lodge a complaint with the ICO (UK).
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Email: [Insert official contact email]
Phone: [Insert phone]
71–75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Company No.: 15567608
VAT: [Insert VAT]
EORI: [Insert EORI]
